Your old shippers still move freight. Someone should be calling them.
We turn dormant shipper accounts and stale freight quotes into live follow-up calls in English and Spanish. Every interested shipper goes straight to your sales team.
- English and Spanish callers
- Live human calls only
- Your list, your scripts
- $750 fixed-fee pilot
Warm handoff sent to your account rep with need, timing, and best callback time.
Sample view. Company names are illustrative.
The freight you already earned is going quiet
Most brokerages are built to chase new loads. The shippers who already know you get skipped. That is often the cheapest freight you will ever win back.
Stale quotes nobody chases
A shipper asked for a rate, got one, and never heard from you again. The lane did not disappear. It went to whoever called back.
Lapsed shippers left in the CRM
Accounts that moved freight last year sit untouched in your CRM or TMS because your reps are busy covering today's loads.
Contacts who prefer Spanish
Some shipping and receiving contacts would rather talk business in Spanish. If no one on your team does, those calls rarely happen.
A focused follow-up team for your dormant book
You give us an approved list of past shippers or stale quotes. Our bilingual callers make live business calls on your behalf, log every outcome, and hand every interested contact to the salesperson you name.
We stay in our lane. Your brokerage keeps the relationship, the pricing, and the freight. We do the follow-up your team never has time for.
How shipper reactivation works →We do
- Live calls in English or Spanish
- Up to 3 attempts per record
- Fixed, consistent dispositions
- Same-day warm handoffs
- Daily QA on calls
We never
- Quote rates or book loads
- Promise shipments or revenue
- Use robocalls or AI voices
- Send cold texts
- Buy or scrape shipper lists
From dusty list to warm handoffs in 10 business days
A short, fixed-scope pilot. Nothing starts until you have approved the list, the scripts, and the rules.
Discovery call
We learn how you follow up today, how many dormant accounts you have, and who takes warm leads.
Approve the rules
You sign off on the list, English and Spanish scripts, calling hours, and suppression rules.
We work the list
Bilingual callers make up to three live attempts per record and log every outcome right away.
Warm handoffs
Interested shippers go to your named salesperson with their need, timing, and next step.
Day-10 report
You get the full activity log and results, and decide whether to continue monthly.
Prove it on your own list first
No retainer. No long contract. One fixed-fee pilot so you can see the work on real accounts before you commit to anything.
Who this is for
A strong fit
- Established, non-asset U.S. freight brokerage with active authority
- Real shipper history, mostly standard dry van truckload
- At least 100 dormant shippers or stale quotes you are allowed to contact
- A salesperson who will take warm handoffs and act on them fast
- A CRM or TMS list you can export, plus your do-not-contact list
Probably not a fit yet
- A brand-new brokerage without a book of past shippers
- No clear source for the list, or no suppression rules
- No one available to follow up on interested shippers
- Hazmat, oversized, or temperature-controlled freight as the main focus
- Expecting guaranteed loads for a fixed activity fee
Every call ends in a clear outcome
Callers pick from one fixed list of dispositions after every attempt. Your report is consistent, easy to scan, and ready to load back into your CRM.
Activity log
Every attempt, outcome, language used, and next action, record by record.
Warm handoffs
Stated need, timing, and best callback time, sent to your named salesperson.
Pilot scorecard
List quality, connects, opportunities, your team's follow-up speed, and what to change.
English or Spanish, based on what the shipper wants
We route each call by the contact's known language preference or by their request on the call. We never guess from a name, surname, or accent.
English and Spanish scripts match in meaning, offer, and next step. A fluent reviewer checks every Spanish script before launch. Machine translation alone is never the approval.
About our bilingual calling →English opener (draft)"Hi, this is [Name] calling on behalf of [Brokerage]. We previously discussed or supported your shipping needs. I'm calling to see whether you have any upcoming freight or bid opportunities you'd like [Brokerage] to review."
Apertura en español (borrador)"Hola, le habla [Nombre] de parte de [Brokerage]. Anteriormente conversamos o apoyamos sus necesidades de transporte. Le llamo para saber si tiene próximas cargas u oportunidades de cotización que quiera que [Brokerage] revise."
Your brokerage approves the final scripts and verifies every statement before calling.
Built clean from the first call
Your shipper list is one of your most valuable assets. We treat it that way.
Manual live calls
No prerecorded messages, no AI voice, no cold SMS.
Your rules, in writing
Approved scripts, calling hours, and suppression list before any call.
Locked-down access
Unique logins, signed confidentiality, only the records needed.
Return or delete
Your data is returned or deleted within 10 business days after the pilot.
Questions brokers ask first
What is shipper reactivation?
Shipper reactivation is structured follow-up with shippers who used to move freight with your brokerage, or who asked for a quote and never heard back. We call those contacts, find out whether they have upcoming freight or bid opportunities, and pass anyone interested to your salesperson.
Do you quote rates or book loads?
No. We are a sales-support service, not a freight broker or carrier. We never quote rates, book loads, or arrange transportation. Your team owns every freight conversation after the handoff.
How much does the pilot cost?
The 10-business-day Bilingual Shipper Reactivation Pilot is a $750 fixed fee, paid before work starts. It covers up to 100 records and up to three manual call attempts per record.
Do you guarantee shipments or revenue?
No, and you should be wary of anyone who does. We guarantee the work: approved calls, accurate dispositions, and fast warm handoffs. Your list quality and your team's follow-up decide the revenue.
Do you use robocalls, AI voices, or cold texting?
No. Every call is a live human call with a script you approve. We do not use prerecorded messages, AI-generated voices, or cold SMS.
Can you call Spanish-speaking shippers?
Yes. Our callers work in English and Spanish. We route by the contact's known preference or their request, never by a guess based on a name.
Have shippers that went quiet?
Book a 20-minute discovery call. If you have a usable list and a salesperson ready for warm handoffs, we will scope a 10-day pilot. If not, we will tell you.